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Refund / Exchange Policy
All goods are tested prior to sending so problems are very rare but if you do
have one contact us and we will do out best to solve the problem as soon as
possible.
If you receive any damaged or faulty goods then these will have to be returned
to us so that we can send a replacement or a refund, but due to our quality
control process this is very rare. Please email us for the address to return
goods to.
You are entitled to a seven day cooling off period which starts on the day
after you receive your order. During this period you have the right to cancel
the order. If you want to exercise this right email us and we will explain how
to return the goods. If you choose to exercise this right then you shall be
responsible for returning the goods in the same condition they were received in
and at your own expense. Please make sure if you return goods that they are
adequately insured as we cannot issue a refund for goods that we do not receive
back.
How long before I receive my Order?
Average delivery time using the free second class delivery option is four to
five working
days. If a product is out of stock then it may take longer to reach you, please
allow up to twenty one days to receive an order. If there will be a considerable delay
in sending your order we will let you know by email. It is rare for there to be
delays in sending out orders.
Recorded Delivery - If you choose to have your order sent
by recorded delivery then the package will be insured and you will need to sign
for it when its delivered.
Special Delivery - This is the fastest delivery method
available, you should receive your order in one or two working days after placing
your order, if your order is urgent then this is the method to choose. The
package will be insured and you will need to sign for it when its delivered.
We reserve the right to alter, withdraw or amend any description without prior
notice, due mainly to manufacturers changes and improvements. It is sometimes
necessary to send a substitute item or improved version of a product, if this is
not acceptable to you, please notify us at the time of placing your order. Where
dimensions and sizes are given, these are approximate. Colours and materials may
differ slightly to those shown due to colour variations through electronic media
and connection quality. If in doubt, please contact us before you order for
clarification purposes. Batteries are not supplied with products unless stated.
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